Refund policy

Overview

At Velmora Heels, we take pride in delivering refined, carefully curated footwear designed for elegance and confidence. We understand that online shopping requires trust, and your satisfaction remains our highest priority.

If for any reason you are not fully satisfied with your purchase, we offer a structured and transparent return process outlined below.

Return Eligibility

To qualify for a return:

  1. Items must be returned within 14 days of delivery.
  2. Items must be unworn, unused, and in original condition.
  3. Shoes must be returned in their original packaging with no visible wear on soles.
  4. All protective films, tags, and accessories must remain intact.

Items that do not meet these criteria may be refused.

For hygiene and quality assurance reasons, we cannot accept returns for items that show signs of outdoor wear.

Non-Returnable Items

The following are non-refundable:

  1. Final sale or clearance items
  2. Customized or special-order items
  3. Items returned without original packaging
  4. Worn or damaged products not caused by manufacturing defects

Return Process

To initiate a return:

  • Email our support team at support@velmoraheels.store.
  • Provide your order number and reason for return.
  • Our team will provide return instructions within 24–48 business hours.

Unauthorized returns will not be accepted.

Customers are responsible for return shipping costs unless the item is defective or incorrect.

Refund Process

Once we receive and inspect your return:

  1. Approved refunds will be issued to the original payment method.
  2. Processing time: 5–10 business days, depending on your financial institution.

Shipping fees are non-refundable unless the return is due to an error on our part.

Exchanges

We currently do not process direct exchanges.
If you require a different size or style, please place a new order and return the original item following the return procedure.

Damaged or Incorrect Items

If your item arrives damaged or incorrect:

  1. Contact us within 48 hours of delivery.
  2. Include clear photos of the product and packaging.

We will resolve the issue promptly with either a replacement or refund.

Our Commitment

Velmora Heels is built on trust and sophistication. We are committed to resolving concerns with fairness and professionalism while maintaining product integrity and quality standards.